Frequently Asked Questions
Everything you need to know about bringing Dip into your home.
What materials are used in Dip products?
We prioritize sustainability and durability, using premium materials such as OEKO-TEX certified cotton, FSC-certified woods, and recycled metals to ensure your home essentials last a lifetime.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. For larger furniture items, please allow 7-14 business days for specialized white-glove delivery.
What is your return policy?
We offer a 30-day 'Love it or Return it' guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition and packaging.
Do you offer international shipping?
Currently, Dip ships to the United States and Canada. We are working hard to expand our logistics network to more countries in the near future.
How do I care for my Dip textiles?
To maintain the quality of our linens and rugs, we recommend machine washing on a cold, gentle cycle and tumble drying on low. Avoid using bleach or harsh detergents.
Are your products covered by a warranty?
Yes, all Dip furniture and hardware come with a limited 1-year warranty against manufacturing defects to give you peace of mind with every purchase.